Independent hotels · restaurants · pubs · small groups

Revenue is hard won. See what is slipping.

Your systems record sales, hours, stock and tasks. TheWorkingGM closes the gap between seeing a problem and proving it was fixed. Answer 12 focused questions and leave with the first owned action and a seven-day plan—free, with no signup or card.

About five minutesNo signupNo cardFull plan on screen
01 · DiagnoseIdentify the first control gap02 · DecideReceive the first owned action03 · ControlRun one disciplined weekly cycle04 · VerifyCheck the outcome against its source

Free result. No signup. No card.

Start with the one thing worth fixing first.

Answer twelve focused questions and get the complete personalised mini-audit immediately: ranked control gaps, first actions, evidence to check and a practical seven-day plan.

  • Labour deployment and ownership
  • Stock, waste and variance
  • Shift handovers and escalation
  • Daily and weekly management rhythm
Operational Leak CheckFreeinstant personalised result · no card
Set the contextStep 1 of 5
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Your operation

What type of operation are you checking?
What scale best describes it?

Do not enter guest, employee, payroll or other personal data. We only need your control pattern.

What you receive

A working report, not a marketing score.

Every output has a priority, a first action and evidence to check.

01

Risk picture

A scored view of labour, stock and waste, handovers, and daily management control.

02

Priority order

Every control area ranked by stated risk, with tied scores shown as equal rather than forced apart.

03

Seven-day plan

Specific first actions, named evidence and a clear point to verify progress.

04

Control Room fit

A direct map from each issue to the Control Room controls designed to hold the fix.

The difference

Keep the stack. Control what happens between the systems.

Most hospitality software is good at recording one part of the operation. TheWorkingGM is the control-and-proof layer that carries the important signal through to a checked outcome.

No replacement projectOne clear per-property priceHuman decision remains in control
System you keepWhat it recordsWhat TheWorkingGM adds
POS / EPOSSales, transactions and mixTurns an exception into an owned action with a deadline
Rota systemHours, coverage and planned labourConnects labour drift to a decision and the source that will verify it
PMSOccupancy, rate and guest activityKeeps the operational response visible until evidence closes it
Checklist appTasks marked completeSeparates task completion from a checked operating outcome
AccountingRecorded cost and financial historyCarries the current priority into the next management review

The complete journey

The diagnosis earns the next step.

The free report stands on its own. If the same issue keeps returning, Control Room carries the finding into a weekly operating cycle with an owner, deadline, evidence and checked outcome.

See the Control Room
Your report flagsControl Room installs

Labour driftLabour pulse + exception ownership

Stock and waste gapsWaste log + variance control

Broken handoversLive handover + overdue actions

Late management visibilityDaily pulse + weekly flash

Interactive product view

Choose your venue. See a working week.

Switch venue to see the signals, configured controls and example action card that keep one issue owned through to evidence.

Rooms · departments · guest delivery

Keep rooms, labour and guest recovery in one operating picture.

Connect occupancy and covers to paid hours, then carry room, maintenance, housekeeping and guest issues with clear ownership.

TheWorkingGM operating standard

No black box. No box-ticking.

A useful operations system should show the manager what needs attention, who owns the response and what evidence closes it. The same four-part standard runs from the free Leak Check into every Control Room cycle.

Best fit
Independent hospitality properties and small groups ready to run one disciplined weekly review.
Clear boundary
It supports operating decisions; it does not replace PMS, EPOS, accounting, HR, legal or compliance systems.
01

Source before signal

Every important number should point back to an approved operating source.

02

Owner before action

Every material exception needs one accountable role and one clear deadline.

03

Evidence before closure

Finishing the task and proving the result are treated as two separate steps.

04

Verified value before claim

Value only enters the ledger after the member checks the named evidence.

TheWorkingGM Control Room

Keep your systems. Add the control between them.

Control Room sits above the POS, PMS, rota, accounting and checklist systems already running the property. It turns their approved signals into human-owned actions and source-checked outcomes. No replacement project, black-box decision or assumed saving.

  • Private per-property operating workspace
  • Editable department controls and targets
  • Action register, deadlines and evidence ledger
  • Seven member systems: labour, productivity, weekly P&L, seven-day reset, menu, stock waste and guest enquiries
  • Weekly decision brief and monthly clinic preparation
  • Profit Workbench with all 25 decision tools, saved scenarios and linked actions
  • AI Guest Enquiry Control for approved knowledge and human-reviewed drafts—not phone answering or autonomous booking
Core membership£30/month per propertyStart with the free Leak CheckSee the complete Control Room →about £1 a day · recurring until cancelled · priced in GBP

The first 30 days

Make the decision visible. Then make it provable.

The product is designed to reach useful operating evidence quickly. It does not promise a saving; it creates a disciplined record of what was noticed, decided, owned and checked.

  1. Day 1

    Install the first control

    Carry the highest-priority Leak Check finding into the workspace, confirm one owner, one deadline and the evidence that will close it.

    A live action with accountable ownership
  2. Day 7

    Review what actually moved

    Run the first weekly review, separate completed activity from checked outcomes and keep unresolved exceptions visible.

    A decision brief grounded in named sources
  3. Day 30

    Decide whether it earned its place

    Compare only member-recorded, source-checked financial value with the £30 property fee. Time returned remains separate.

    A portable proof snapshot—not an assumed ROI

The £30 value test

Has the Control Room earned its place this month?

Membership has a clear £30 monthly hurdle. The Control Room does not manufacture ROI: it compares only the financial value a member records and marks as checked against a named source during the current calendar month. Time returned stays visible, but is never given an automatic cash value.

See how the evidence ledger works →
  1. 01

    Record

    Enter the outcome only after the action has been completed.

  2. 02

    Name

    Identify the rota, report, count sheet or other approved source.

  3. 03

    Check

    Only member-confirmed, source-checked financial value enters the test.

  4. 04

    Compare

    See this calendar month’s checked value beside the £30 property fee.

Built by an operator

Operational judgement turned into a repeatable control system.

Paul Gavshon brings more than three decades across hospitality and complex operations. The method starts with what managers can see, own, act on and verify.

Read Paul’s operating record →

Straight answers

Before you start.

Is the Operational Leak Check really free?

Yes. There is no card, signup or report paywall. Complete the five-minute Leak Check and receive your risk picture, ranked priorities, personalised seven-day plan, evidence to check and Control Room fit on screen.

What do I receive free?

A personalised operational mini-audit based on your answers: four-area scoring, ranked priorities, a seven-day action plan, evidence to check and a map of the Control Room controls that could support the work.

Do I need a card or subscription?

No. The Operational Leak Check is free. Control Room is a separate, optional membership at £30 per month for each property.

Is this a financial or compliance audit?

No. It is a structured operational diagnostic. It does not replace financial, statutory, legal, HR or food-safety advice and does not guarantee savings.

What happens after the report?

If the findings show a fit, you can join the Control Room. Its labour, waste, handover, action and evidence controls are configured around the issues your report identified.

Free Leak CheckInstant risk patternStart free →